2023 National Postal Forum Recap

The beautiful city of Charlotte North Carolina was home to the 2023 National Postal Forum (NPF) from May 21 to May 24. SPC can officially put another successful NPF in the books.

Delivering for America was the theme of this premier mailing and shipping conference with close to 3,500 attendees. Delivering for America is actually the USPS strategic plan, begun in March 2021, that puts in motion dramatic changes intended to re-imagine and address ongoing and future challenges.

SPC’s Innovation Showcase Helped Kick-off the NPF

SPC’s Ryan LeFebvre and format guru Trish Witkowski kicked off the NPF by hosting one of the first breakout sessions: Marketing Mail Innovation Showcase, which focused on best practices, innovative use cases, and fresh ideas that deliver results and bridge the print and online worlds. Thank you to everyone who attended and participated in the collaborative discussion!

Postmaster General Louis DeJoy Delivers Candid Updates on the Health of USPS   

One of the main attractions of the forum was the keynote address, delivered by Postmaster General, Louis DeJoy. DeJoy was transparent about the USPS’s struggles and downfalls during the past 15 years. He emphasized that now is the time for dramatic changes needed to ensure a bright future for the USPS through a “comprehensive redesign of the organization and its practices.”

DeJoy stressed that his team’s immediate priorities will better position the USPS and its customers for growth and success. These priorities and solutions include reinventing processes, reorganizing districts, ensuring consistency, and updating more than 900 manuals as well as infrastructure changes. Key recent achievements include:

  • Improving operational precision and service reliability.
    • 98% of Americans receive mail and packages within three days.
  • Modernizing the postal Delivery and Processing Network
    • $7.6 billion of the plan’s $40 billion self-funded investment budget is committed to creating a modernized postal network.
  • Growing the business through new products
    • USPS Ground Advantage and USPS Connect
  • Creating long-term career paths for all postal employees
    • Conversion of 125,000 pre-career employees to full-time positions.

The USPS is investing in new technology, such as package processing systems, data management, and ensuring that all facilities are equipped with the power needed to support a fleet of electric vehicles. The USPS is also creating 60 Regional Processing and Distribution Centers that will be able to handle the large volume coming in and out of specific regions with local centers supporting the workload. The hope is that once completed, the new network will be able to accept mail and packages at a specific cutoff time and reach millions of delivery points the next day. With all the strategies and new implementations, Dejoy admits there is still a lot more work to be done.

In addition to attending the meetings and presentations, SPC clients and guests soaked up the perfect Charlotte weather at our reception at the Aura Rooftop Monday night. It was a great opportunity to talk to new and old friends. Thank you to everyone that joined us!

To stay up to date on USPS News, visit USPS Insights on the SPC website.

Source: https://about.usps.com/newsroom/national-releases/2023/0522-pmg-louis-dejoy-extols-significant-organizational-progress-in-2023-

Subscribe for updates

Subscribe for our "Direct to You News" to keep up-to-date with SPC’s latest articles including direct mail trends, innovating print technology as well as current events influencing the marketing industry.

* indicates required


Family Run. Forward Looking.


6019 W. Howard Street
Niles, IL 60714

Call us at 847.588.2580

Watch a sneak peek of SPC's Virtual Tour

Access to our file transfer system (FTP)